Refund policy

Return & Refund Policy

At [Astro House], we strive to ensure you are fully satisfied with your purchase. If something isn’t right, we’re here to make it easy and fair for you.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition
  • It must be returned in original packaging with all tags intact
  • The product should not show signs of wear, damage, or alteration

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You must request a return within [3 DAYS] of receiving your order
  • Requests made after this period may not be accepted

3. Return Process

To initiate a return:

  1. Email us at [imraj3004@gmail.com] with your order number
  2. Share clear photos if the product is damaged or incorrect
  3. Our team will review your request and provide further instructions

Please do not send the product back without approval.

4. Refund Process & Timing

  • Once we receive and inspect the returned item, we will notify you of the status
  • If approved, your refund will be processed within [3 Days]
  • Refunds will be issued to the original payment method

Please note: It may take additional time for your bank or payment provider to process the refund.

5. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect items
  • Exchange requests must be made within [3 DAYS] of delivery
  • Exchanges are subject to product availability

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items damaged due to misuse
  • Products without original packaging
  • Clearance or final sale items (if applicable)

8. Return Shipping Costs

  • Return shipping costs may be:
    • Covered by us (in case of defective/wrong item), or
    • Borne by the customer (for other returns)

This will be confirmed during the return approval process.

9. Contact Us

For any return or refund-related queries, feel free to reach out:

Email: [imraj3004@gmail.com